Business Management Course Examination — Information & Free Practice

The authority has not published an examination outline; the practice questions follow the scope of the existing question bank.

• Business Planning

  • Business purpose, operating model, market analysis, strategy, and support services
• Business Ethics

  • Ethical standards and their operational effects
• Elements and Organization of a Service Business

  • Washington licensing, industrial insurance, and business-entity organization
• Financing a Service Business

  • Banking, financing, projections, taxes, leases, and maintenance planning
• Site Selection

  • Location factors, growth patterns, and future site needs
• Office Design

  • Layout, space, furnishings, technology, and communication efficiency
• Fiscal Management

  • Operating accounts, bookkeeping, financial statements, budgets, and return on investment
• Office Management

  • Files, information flow, management priorities, and policy manuals
• Human Resource Management

  • Staffing, job descriptions, evaluation, delegation, and span of control
• Information Technology

  • Telecommunications, computer systems, software sourcing, and networking
• Marketing

  • Market research, public relations, and service marketing strategies
• Managed Growth and Strategic Planning

  • Market monitoring, target niches, service expansion, and affiliated acquisitions